Billing & pricing
Most of our patients pay $0 out of pocket.
We direct bill Pacific Blue Cross, Sun Life, TELUS Health — so for most people, treatment is covered and you leave without paying.
- Pacific Blue Cross
- Sun Life
- TELUS Health
ICBC clients are welcome, though we're not able to direct bill ICBC. We don't bill MSP or WorkSafeBC.
How direct billing works here
- 1
Bring your plan details
Your provider name and member/policy number. That's all we need.
- 2
We submit at the desk
We send the claim while you're rebooking. No forms for you to chase.
- 3
You pay the difference
Only whatever your plan doesn't cover — for most of our patients, that's nothing.
Who we can bill
Two ways your claim reaches your insurer. Either way, you don't fill anything in.
Billed directly
We submit to these while you're at the desk.
- Pacific Blue Cross
- Sun Life
Through TELUS Health eClaims
Also submitted for you at the desk, via TELUS Health's network. If your insurer is here, bring your plan details and we'll take it from there.
- Manulife
- Canada Life
- Desjardins
- iA Financial Group
- Equitable
- Beneva
- ClaimSecure
- Johnston Group
- GroupHEALTH
- GroupSource
- People Corporation
- RWAM
- Coughlin
- Cowan
- Manion
- Maximum Benefit
- CINUP
- BPA
- First Canadian
- GMS
- UV Insurance
- Union Benefits
- PSHCP
- belairdirect
- AGA Financial Group
- GPM
- MDM
- CCWU
Not on the list? Most plans still reimburse physiotherapy — you'd pay at the visit and claim it back. Call us and we'll tell you what to expect.
Two things worth checking with your plan
We'll check your coverage with you at the desk, but these two catch people out and they're quicker to answer before you book than after.
Does your plan want a referral?
We don't need one — you can book with us directly. But some extended health plans still ask for a doctor's referral before they'll reimburse you. It's one question to your provider, and it's the most common reason a claim comes back unpaid.
How much is left in your physio benefit?
Most plans set a yearly maximum for physiotherapy, and a per-visit cap on top. A typical course here is six to eight sessions, so it's worth knowing where you stand before you start rather than partway through.
Ask your insurer, or your HR or benefits portal, for your physiotherapy coverage — the annual maximum, the per-visit amount, and whether a referral is required. Bring the answer to your first visit and we'll plan around it. Not sure? Call us on (604) 615-7730 and we'll talk it through.
Fees
Every fee we charge, in full. Private Pilates is the only service insurance doesn't cover.
Physiotherapy
Clinical Pilates
Pelvic Health & Prenatal/Postnatal
Private PilatesNot insurance-covered
Payment & cancellation
We ask for 48 hours' notice to change or cancel an appointment. Cancellations inside 48 hours, and missed appointments, are charged in full.
We know life happens — if something urgent comes up, call us and we'll always try to work with you. The policy exists because a missed appointment is an hour another patient in pain could have used.
We accept debit, credit and cash.
Frequently asked questions
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Is Clinical Pilates covered by my physiotherapy benefits?
Yes. Clinical Pilates at Joybody is assessed, prescribed and supervised one-to-one by a registered physiotherapist, so it is billed as physiotherapy. It draws on your physiotherapy benefit, not a separate fitness allowance.
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How many sessions will my plan cover?
It varies by plan. Most extended health plans work on either a per-visit maximum (they pay up to a set amount per appointment) or an annual maximum (a total dollar amount per year), and sometimes both. Bring your plan details to your first visit and we'll check your coverage with you before you commit to a course of treatment.
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Do I need a doctor's referral?
No — you can book directly with us. Some plans require a referral for reimbursement even though we don't, so it's worth a quick check with your provider.
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Do you bill MSP or WorkSafeBC?
No. We don't bill MSP or WorkSafeBC.
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What about ICBC claims?
ICBC clients are welcome. We're not set up to direct bill ICBC, so you'd pay at the time of your visit and submit the receipt to your claim.
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Can I use my spouse's plan?
Usually yes, if you're listed as a dependent. Many patients are covered under a partner's plan — bring both sets of details and we'll work out which to bill first.
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What if I don't have benefits?
You're still very welcome. Fees are listed in full with no hidden extras, and we'll always tell you honestly how many sessions we think you need rather than booking you in indefinitely.
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What's your cancellation policy?
We ask for 48 hours' notice to change or cancel an appointment. Cancellations inside 48 hours, and missed appointments, are charged in full. If something urgent comes up, call us — we'll always try to work with you.